11kk com Privacy Policy —
Your Information Is Safe With Us

1 Introduction

11kk com is a trusted online betting and gaming platform for users in Bangladesh. We believe every member's privacy is a fundamental right. That's why 11kk com takes the utmost care in collecting, storing, and processing your personal information.

This Privacy Policy explains clearly what information 11kk com collects, why it is collected, how long it is retained, and how it is kept secure. Our goal is to earn your trust through complete transparency.

By registering, logging in, or using any service on 11kk com, you fully accept this Privacy Policy. If you have any questions, please contact our help center.

2 What Information We Collect

11kk com collects various types of information to provide you with our services. This falls into two categories — information you provide directly, and information collected automatically.

• We only collect information that is strictly necessary — no excessive or irrelevant data is gathered.
• Sensitive information (such as NID numbers) is used strictly for verification purposes.
• Payment details are not stored directly on 11kk com's servers — all transactions are processed securely through the payment gateway.

3 How We Collect Information

11kk com collects your information through several methods, each carried out on the basis of your consent.

• Registration Form: Information you provide when creating your account.
• KYC Verification: Documents uploaded for identity verification.
• Transaction Records: Information collected automatically during deposits and withdrawals.
• Cookies & Tracking: Browser cookies used to enhance your experience on the site.
• Customer Support: Information provided when contacting us via live chat or email.
• Device Logs: IP address and device information collected automatically for security purposes.

4 How Your Information Is Used

11kk com uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Service Delivery: Account management, betting services, and transaction processing.
• Identity Verification: Age verification and fraud prevention.
• Security: Detection of suspicious activity and account protection.
• Customer Support: Resolving your questions or complaints.
• Marketing: Sending you relevant offers and promotions, subject to your consent.
• Legal Compliance: Meeting regulatory requirements and complying with AML policy.
• Service Improvement: Analyzing user experience to improve the platform.

5 Data Sharing Policy

11kk com may share your information with third parties in limited and specific circumstances, always under strict confidentiality agreements.

• Payment Provider: bKash, Nagad, Rocket, and similar services for transaction processing.
• KYC Partner: Approved service providers for identity verification.
• Legal Authority: By court order or at the request of a regulatory authority.
• IT Service Provider: Technology partners for platform operations.

Outside of the cases listed above, 11kk com does not share your information with anyone. All third parties are bound by a strict data processing agreement and are not permitted to use your data for their own purposes.

6 Cookie Policy

11kk com uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Monitors site usage to help improve our services.
• Marketing Cookies: To show you relevant ads — you can opt out of this at any time.

7 Data Retention Period

11kk com does not retain any data beyond what is necessary. The retention period for each type of data is determined by its specific purpose and legal requirements.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

8 Your Rights

As a member of 11kk com, you have the following rights over your personal data. Contact us at any time to exercise these rights.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that we stop using your data for certain purposes.
• Right to Data Portability: You can request a copy of your information in a structured, portable format.
• Right to Object: You can opt out of marketing communications at any time.

All requests will be processed within 30 business days. Complex cases may require an additional 60 days — you will be notified in advance if this applies.

9 Child Protection

11kk com is intended exclusively for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be terminated immediately.
• Any collected data will be securely deleted.

10 Security Measures

11kk com uses industry-standard security technology to protect your data. Our security measures are multi-layered and continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication: OTP or 2FA protection when logging into your account.
• Regular Security Audits: Regular audits conducted by third-party experts.
• 24/7 Monitoring: Suspicious activity is detected in real time.
• Data Backup: Regular encrypted backups are stored in a secure location.

That said, no system on the internet is 100% secure. In the event of a security breach, 11kk com will notify affected users within 72 hours, as required by law.

11 Policy Changes

11kk com may update this Privacy Policy when necessary, due to changes in law, the addition of new services, or security improvements.

• For significant changes, advance notice will be provided via email or an on-site notification.
• The date of any changes will be clearly noted at the top of the page.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• Previous versions of this policy are available upon request.

12 Contact

For any privacy-related questions, requests, or complaints, please contact us directly. The 11kk com data protection team is ready to address any concerns you may have.

• Email: support@11kkcom.biz
• Live Chat: Available on site 24/7
• Help Center: Help Center Visit Page

An initial response will be provided within 3 business days of receiving your request, and we will aim to deliver a full resolution within 30 days.